Healthcare & CPMS

Healthcare and CPMS

The Clinical Patient Management System (CPMS) is a secure web-based application that supports the European Reference Networks in diagnosing and treating rare or low-prevalence complex diseases or conditions across national borders. Via this system, our multidisciplinary teams of experts are able to give virtual consultations to diagnose, suggest treatment or surgery, and then provide post-operative and transitional support.

Important Note: Due to the impending move to CPMS 2.0 (see below), we must ensure that all discussions in the legacy system are concluded by the time of the move. Therefore, please contact the ERN eUROGEN Helpdesk before creating any new cases on the legacy system.

CPMS 2.0

The current version of CPMS (hereafter referred to as the legacy version) will be switched off by the end of 2024. By that point, all ERNs will move to a new version, CPMS 2.0.

ERN eUROGEN aims to make this change as soon as possible. Although we do not currently have a definitive date for the move, we expect it to be by the end of August 2024.

These videos will help you learn more about the new version, CPMS 2.0:

Case Referrals

To refer a case to ERN eUROGEN for consultation through CPMS, please note the following:

  • Your Healthcare Provider (HCP) must be located in an EU/EEA Member State.
  • The patient must have a rare urogenital disease or complex condition that falls within the scope of our ERN. Please check the Expertise Areas we cover within our three workstreams.
  • You should also ask for advice from your national contact point on the Board of Member States for ERNs (BoMS) about the referral process for ERNs.
  • If your referral is accepted by ERN eUROGEN, you must be willing to obtain full informed consent from the patient to share their data using CPMS. Then, we can grant you a guest user account for a short time period to access the system.
  • You must be willing to invest some time to upload the patient’s medical information, including any relevant imaging, to CPMS for their case to be discussed by our panel of experts.
  • You will receive an ERN Outcome Report document from our panel of experts. It will contain highly specialised advice based on the latest scientific knowledge on the diagnosis or treatment of the patient concerned.
  • You must understand that ERN eUROGEN can only provide expert, highly specialised multi-disciplinary advice – all legal liability and responsibility for the patient rests, as it has always done, with the clinician and HCP treating the patient where the patient lives.

If you have a case that you would like to refer to ERN eUROGEN, please contact the ERN eUROGEN Helpdesk, and we will respond with further advice.

Access

Authorised Users

Registered users can log into CPMS here to view current cases and provide advice. Before adding a new case, please contact the ERN eUROGEN Helpdesk.

Requesting Access

Access to CPMS is strictly regulated to protect patients’ data privacy rights. Only authenticated users (EU Login) can request authorisation (SAAS) from the ERN to use the CPMS. Each ERN has member Healthcare Providers (HCPs), and it is envisaged that the users of CPMS are either Healthcare Professionals (HPs) within these HCPs or HPs authorised as guest users by the relevant ERN Coordinator.

For those working in one of our member centres who have not registered, here is a guide to creating your EU Login and applying for access to CPMS. The guidance for applying for CPMS access will change once ERN eUROGEN switches to using CPMS 2.0. The guide will be updated at that point. However, the current method can continue to be used for the time being, and all current users will be migrated automatically to the new system when the move to the new system is made.

If you have any questions or require any additional help with this process, please contact the ERN eUROGEN Helpdesk.

Guides

The guides will change once ERN eUROGEN switches to using CPMS 2.0 and will be updated at that point. In the meantime, you may find the following ERN eUROGEN legacy version guides useful:

Consent Forms

Below, you can quickly open the CPMS consent form in your chosen language, or if you wish to save a copy, right-click and select ‘”Save link as…” or “Save target as…”:

Problems

If you are having problems with either accessing or using CPMS, please refer to the common issues below for potential solutions in the first instance, or the FAQ provided by the Commission. If these do not solve your problem, or you have feedback with regard to using the system, please contact the ERN eUROGEN CPMS Helpdesk.

EU Login

I have entered my EU Login details but I am not receiving a notification from my EU Login app on my mobile device

Currently, the EU Login app is not automatically sending a notification when you enter your EU Login details. When you enter your EU Login details, you will see a screen instructing you to open the EU Login app yourself and, on the Pending Authentication Request screen, press Continue. This will bring up the notification.

I have changed my mobile phone and I can no longer log in to my account

You can solve this by following these steps:

  • Go to the EU Login page via this link: https://webgate.ec.europa.eu/cas
  • Ensure that the verification method is set to ‘Password’
  • Log in
  • Toward the top right of your page, you should see your name next to a cog wheel
  • Hover over this and select ‘My Account’ from the menu
  • Select ‘Delete all my devices and EID’ and then click Delete
  • Once this is done, please register your new device through the usual procedure

CPMS

I have logged into CPMS but I cannot see anything on the pages

The most likely cause of this is that you have accessed CPMS via Internet Explorer, which is not a supported browser for this application. You should instead access the system through one of the following browsers: Chrome, Firefox, or Microsoft Edge. The latter is included with the Windows 10 operating system, but may not be the default browser, and therefore you may need to access it via the Start Menu. You can also use Safari to browse cases in  CPMS, but please see the isue with video meetings below.

I have joined a CPMS video meeting  but others cannot see or hear me

If you are joining a CPMS video meeting, we recommend that you use Chrome, Firefox, or Microsoft Edge as your browser. Unfortunately, Safari is not fully supported for video meetings, and it can cause an issue where you disappear from the participants list and you cannot be seen or heard (although you can still see and hear the rest of the meeting).

Flyer

You can download our flyer about CPMS here.

Paper

You can download our 2022 paper, Cross-Border Video Consultation Tool for Rare Urology: ERN eUROGEN’s Clinical Patient Management System.

Key clinical messages: The Clinical Patient Management System (CPMS) is a virtual multi-disciplinary consultation tool for European Reference Network (ERN) experts. ERN eUROGEN’s analysis showed that this secure video consultancy tool offers great opportunities for sharing knowledge and expertise once urologists are confident in using it. However, adaptations to make the tool more user-friendly are needed to implement this further in daily care.

Newsletters

For our clinicians, we issue a newsletter related to CPMS around 2-3 times per year, depending on the number of system changes and other CPMS-related news updates. Here are the links to previous issues: