Healthcare & CPMS

Healthcare and CPMS

Do you have a patient case involving a rare uro-recto-genital disease or complex condition and want further advice? If you are a clinician based within the EU/EEA and have obtained consent from your patient, you can submit your case to ERN eUROGEN.

By submitting your case via the Clinical Patient Management System (CPMS), a European-wide multidisciplinary team (MDT) of clinicians from our network of expert centres will review the case and offer recommendations. The decision to follow this advice remains entirely yours. The system is secure, and the identifying patient details will not be seen by anyone outside your centre.

(Please note: If you are a patient or family member, please contact your or your child’s healthcare provider if you have questions regarding this subject and/or your treatment.)

ERN eUROGEN has recently moved to using the new version of the application, CPMS 2.0.

Important Note: Due to the move to CPMS 2.0, any new patient discussions must be created on the new platform. If you are in any doubt about this, please contact the ERN eUROGEN Helpdesk before creating a new case.

CPMS 2.0

ERN eUROGEN made the move to CPMS 2.0 on Wednesday 27th November 2024.

The legacy version of CPMS will be switched off by the end of January 2025. By that point, all 24 ERNs will have moved to the new version.

These videos will help you learn more about CPMS 2.0:

You can also contact the ERN eUROGEN CPMS Helpdesk if you have any questions regarding how to use the application, or if you would like to book some training, which can be tailored to your requirements as required.

Case Referrals

To refer a case to ERN eUROGEN for consultation through CPMS, please note the following:

  • Your Healthcare Provider (HCP) must be located in an EU/EEA Member State.
  • The patient must have a rare uro-recto-genital disease or complex condition that falls within the scope of our ERN. Please check the Expertise Areas we cover within our three workstreams.
  • You should also ask for advice from your national contact point on the Board of Member States for ERNs (BoMS) about the referral process for ERNs.
  • If your referral is accepted by ERN eUROGEN, you must be willing to obtain full informed consent from the patient to share their data using CPMS. Then, we can grant you a guest user account for a short time period to access the system.
  • You must be willing to invest some time to upload the patient’s medical information, including any relevant imaging, to CPMS for their case to be discussed by our panel of experts.
  • You will receive an ERN Outcome Report document from our panel of experts. It will contain highly specialised advice based on the latest scientific knowledge on the diagnosis or treatment of the patient concerned.
  • You must understand that ERN eUROGEN can only provide expert, highly specialised multi-disciplinary advice – all legal liability and responsibility for the patient rests, as it has always done, with the clinician and HCP treating the patient where the patient lives.

If you have a case that you would like to refer to ERN eUROGEN, please contact the ERN eUROGEN Helpdesk, and we will respond with further advice.

Access

Authorised Users

Registered users can log into CPMS here to view current cases and provide advice.

Please note that all accounts from the legacy version of CPMS have been automatically transferred to the new platform, and so there is no need to reapply.

Requesting Access

Access to CPMS is strictly regulated to protect patients’ data privacy rights. Only authenticated users (EU Login) can request authorisation from the ERN to use the CPMS. Each ERN has member Healthcare Providers (HCPs), and it is envisaged that the users of CPMS are either Healthcare Professionals (HPs) within these HCPs, or HPs authorised as guest users by the relevant ERN.

If you are not a registered user, but work in an ERN eUROGEN member centre, you can click this link to apply for access. If you use your hospital email address to register, this can be authorised immediately, presuming everything else is in order. Otherwise, the Helpdesk will ask for proof from the HCP representatives in your centre that you are authorised to apply for access.

Here is a guide to creating your EU Login and applying for access to CPMS 2.0.

Note: All users are required to have two-factor authentication set up for their EU Login. Furthermore, the current SMS authentication method will be removed by the end of February 2025. All applicants should select the option to use the EU Login app instead.

If you are a clinician working within the EU, but not in an ERN eUROGEN member centre, you should contact the ERN eUROGEN Helpdesk, who will assist you with applying for access and uploading the patient discussion.

If you have any questions or require any additional help with this process, please contact the ERN eUROGEN Helpdesk.

Guides

New guides for CPMS 2.0 are currently being worked on and will be added here soon.

Consent Forms

Below, you can quickly open the CPMS consent form in your chosen language, or if you wish to save a copy, right-click and select ‘”Save link as…” or “Save target as…”:

Problems

If you are having problems with either accessing or using CPMS, please refer to the FAQ provided by the Commission. If this does not solve your problem, or you have feedback with regard to using the system, please contact the ERN eUROGEN CPMS Helpdesk.

Two common problems with using EU Login are described below.

EU Login

I have entered my EU Login details but I am not receiving a notification from my EU Login app on my mobile device

Currently, the EU Login app is not automatically sending a notification when you enter your EU Login details. When you enter your EU Login details, you will see a screen instructing you to open the EU Login app yourself and, on the Pending Authentication Request screen, press Continue. This will bring up the notification.

I have changed my mobile phone and I can no longer log in to my account

You can solve this by following these steps:

  • Go to the EU Login page via this link: https://webgate.ec.europa.eu/cas
  • Ensure that the verification method is set to ‘Password’
  • Log in
  • Toward the top right of your page, you should see your name next to a cog wheel
  • Hover over this and select ‘My Account’ from the menu
  • Select ‘Delete all my devices and EID’ and then click Delete
  • Once this is done, please register your new device through the usual procedure

Flyer

You can download our flyer about CPMS here.

Paper

You can download our 2022 paper, Cross-Border Video Consultation Tool for Rare Urology: ERN eUROGEN’s Clinical Patient Management System.

Key clinical messages: The Clinical Patient Management System (CPMS) is a virtual multi-disciplinary consultation tool for European Reference Network (ERN) experts. ERN eUROGEN’s analysis showed that this secure video consultancy tool offers great opportunities for sharing knowledge and expertise once urologists are confident in using it. However, adaptations to make the tool more user-friendly are needed to implement this further in daily care.

Newsletters

For our clinicians, we issue a newsletter related to CPMS around 2-3 times per year, depending on the number of system changes and other CPMS-related news updates. Here are the links to previous issues: