Clinical Patient Management System

The Clinical Patient Management System (CPMS)

The Clinical Patient Management System, known as CPMS, is the secure web-based application that supports European Reference Networks in the diagnosis and treatment of rare or low prevalence complex diseases or conditions across national borders.

Access to CPMS

Access to the Clinical Patient Management System (CPMS) is strictly regulated to protect the data privacy rights of the patients. Only authenticated users (EU Login) can request authorisation (SAAS) from the ERN to use the CPMS. Each ERN has member Healthcare Provider centres (HCP) and it is envisaged that the users of CPMS are either Healthcare Professionals (HP) within these HCPs, or otherwise HPs authorised as guest users by the relevant ERN coordinator.

For those who are working in one of our member centres and have not registered, here is a guide to creating your EU Login, and applying for access to CPMS. If you require any additional help with this process, please email the eUROGEN Helpdesk.

If you are a clinician working in a centre outside of our network, but have a case that you wish to refer to us for help and advice, please click here for guidance.

Authorised users

Registered users can log into CPMS here. You may also find the following guides useful:

  • A guide to setting up a patient panel in CPMS.
  • A guide to joining panels and meetings, including video meetings.

Common problems

If you are having problems with either accessing or using CPMS, please refer to the common issues below for potential solutions in the first instance. If these do not solve your problem, or you have feedback with regard to using the system, please email the eUROGEN Helpdesk.

EU Login

I have changed my mobile phone and I can no longer log in to my account

You can solve this by following these steps:

  • Go to the EU Login page via this link:
  • Ensure that the verification method is set to ‘Password’
  • Log in
  • Toward the top right of your page, you should see your name next to a cog wheel
  • Hover over this and select ‘My Account’ from the menu
  • Select ‘Delete all my devices and EID’ and then click Delete
  • Once this is done, please register your new device through the usual procedure


I have logged into CPMS but I cannot see anything on the pages

The most likely cause of this is that you have accessed CPMS via Internet Explorer, which is not a supported browser for this application. You should instead access the system through one of the following browsers: Chrome, Firefox, Safari, Microsoft Edge. The latter is included with the Windows 10 operating system, but will not be the default browser, and therefore you will need to access it via the Start Menu.